FAQ

FAQ - Frequently Asked Questions

1. Is your website safe to use?
   Absolutely! We respect the privacy of our customers. Our Privacy Policy was created to help you understand what information we collect and how it is used. Please be aware that this policy may change from time to time.

2. What is the delivery time?
   The delivery time is counted from the confirmation of payment in business days, meaning it does not include Saturdays, Sundays, or holidays. The estimated delivery time is 7 to 25 business days after the product is shipped. External factors, such as postal strikes, adverse weather conditions, or delays in processing by Receita Federal, may cause delays. In these cases, the delivery time will be adjusted as necessary. For more information, consult our Shipping Policy.

3. Are there any additional fees due to the shipment of products from international suppliers?
   No. If there are any customs or dispatch fees, it will be the responsibility of Tower Electric. The customer pays only the price stated for the product on our website.

4. How can I track my order?
   After your item is shipped, you will receive an email with all tracking information. You can also access our website, enter your order details, and get the tracking status.

5. How do I exchange, refund, or return my order?
   The basic guidelines for exchanges and returns are as follows:
   You may request an exchange or return of a product within 7 calendar days after receipt. The following conditions must be observed:

   • The product must be returned in its original packaging;
   • The product must be returned without signs of use or consumption.